DCUO How to Report Cheating

There are two methods for reporting cheating in DCUO, on the web form on the SOE support site and in the game chat window using the /report command. After you watch the videos and learn from the tutorials linked to on this blog series you'll be able to spot the frequent cheating that goes on in DCUO PvP easily and dismiss all the cries from cheaters and their enablers about how it isn't so. The next thing you'll want to do is start to pressure SOE to clean up their game and start respecting their paying customers' time by getting rid of this. To do that keep on putting the feed back to give us the option to filter out these Internet low lives from our playing time by giving us individual ban capabilities in the game, as I've written about being the perfect solution.

The reporting mechanism given by SOE is a way for them to shift the burden of cleaning up this game unto their paying customers rather than take that responsibility themselves. This, along with their hacker policy of only banning for a few days to a couple of weeks max after repeat offenses and only deleting characters after months of repeated violations, is so inadequate it is laughable. But at the time of this post, it is the only method given to us by SOE for addressing this and it would be better than nothing to have all the legit players in the game do the following every time pvp cheating is detected which is about 90% of all PvP matches in the DCUO game at the moment. Watching the DCUO Cheaters' Log will show you how this is the case.

How to report cheating in DCUO

In your game chat window type /report then a space, then type the names of the characters you've seen cheating, where they were located such as Batcave Legends or Star Labs Arena or Open World Metropolis Ring War or Outside Metro Midtown PD station. After that type a time stamp such as 12/16/2011 10:53 AM PST or EST for Pacific Time or Eastern Time.

To get the names you can look in your chat window under the Combat log you'll see their names listed along with the attacks they've done. You can see it also in other tabs in the Window. If you are in a match you can get a good look at the names by pressing Y and getting the Scoreboard to pop up. Many times cheaters like to disguise their names by having lots of x's or a 0 instead of an O in their names and stuff like that. Having a pencil and notepad beside your computer to write down the names, the time, and location is an important thing to do.

When you have it written down on your note pad (a real one, pencil and paper) you should do the /report method first then go to the web form and do that next. The link to the Web form is this - https://soe-ing.custhelp.com/app/ask/

You need to login first with your SOE game account. Next on the form choose the following for the form fields.

For Product select “DC Universe Online” or ““DC Universe Online PS3” 

For Category select “Community Standards”

For Server type in US PC or Europe PS3 for example depending on what kind of version of DCUO you are playing

For Character Name type in your character name that was cheated on

For Subject type “Cheating”

In the Question field copy and paste the template below and replace the place holders with the specific items dealing with your instance of cheating.

Location - (Place holder e.g. Legends Batcave)
Time Stamp - (Place holder e.g. 11/01/2011 3:45 pm PST)
Offenders - (Place holder the names of the cheating toons e.g. IxxxSuckS0BadIHaveT0Cheat000xx, xxCheatingMakesMeC00L, kkkkIHaveN0LifeS0ICheatNerdTard0000)

Offense - Here describe what you saw and how it is cheating. You can use references to this blog series and videos of cheaters using cheats and my blog post explanations of it with my catch phrase names for them to make this part quicker for you. Much of it is the same over and over. What I do is catch the cheating on video and slow it down frame by frame pointing it out at each second of the video showing you what is going on. Almost all of the cheating is the same things being done at different speed hack settings making the cheating slower or faster depending on that. Also since you've put in a /report on it before going to the Web Form reference the /report you put in in this section as well. Having all the names, the time stamp, and location written on a paper note pad first is important to keep this log handy and to note that the same information is in the /report you put in game.

Also, on any given day you'll fill out allot of these. You only have to fill out all the above for the first incident. After that, go to your Support Ticket history section of your SOE Account and update the ticket you did before on that day with new information such as other toon names, location, and new time stamp. This is how you report multiple incidents on the same day. You only have to fill out the form fields on the first report for that day, the other reports you do on that day you do an Update to the that support ticket. You do another ticket submission for the reporting you do on the next day you report.

Now how much of a burden is all that? Yes its good for all the legit players to do this on every occasion which is almost all the time in DCUO. But doing this and breaking out of the game to go to the web form is much much too burdensome on the legit players wanting ethical pvp in DCUO. We are paying customers and it is abusive to have us treat a game we pay to be on as full time job policing all the cheats SOE allows on it. The solution is simple, give us the option to filter out these Internet low lives and let them just cheat on other cheaters and leave the legit players alone to enjoy the game and PvP.

The wrong here is that SOE gives legit players no options but to be cheated on, go through a huge burden to report cheaters with little consequences for them, or avoid PvP all together and make it the cesspool of cheaters that it is. Let these low lives hang out and pick their noses with each other and leave legit players alone, that is SOE's responsiblity to its paying customers that are being abused by the low lives infesting PvP in DCUO.